Security

As a company trading on the Internet, we are very wary of yours and our security needs. At the checkout, you will be taken through a 128 bit encrypted secure site, where your details will be recorded for the purpose of the transaction. Once the transaction is complete, your details will no longer remain with us.

Talk to us Direct

If you have any queries regarding your purchase, a query as to a ring-size, hallmarks, engraving, special orders etc feel free to call our team on +44 (0)20 8908 4141. Feel free to use that line to make orders direct if you feel more secure giving your personal details in that way – we’re here to help!

Packaging

RockDiva Jewellery is a gift to you and is presented as such. It is presented in a contemporary black gift box with a luxurious to touch white inlay that complements the beautiful piece(s) inside.
Items from the Simply Diamond range are dispatched in a very high quality hard cased Jewellery box.

Delivery Details

We accept orders for delivery to any part of the world. All orders will be dispatched within 2 working days. In the event an item is out of stock, we will contact you immediately and confirm with you the expected delivery date. We will not charge you until this has been confirmed.
UK postage is free for orders over £50.00, and worldwide orders over £100.00. The UK shipping charge for orders up to £50.00 is £3.50 and worldwide orders less than £100.00 incurs a shipping charge that will be advised before dispatch, usually not more than £10.00
RockDiva uses the most secure delivery methods possible; please note that a signature will be needed to receive your order.

Exchanges and Refunds

We want you to be delighted with your purchase. If for any reason you wish to exchange or return an item, please ensure it is returned within 7 days, undamaged and in its original packaging. Although we do not offer a refund for delivery charges, if your order arrives faulty or damaged in transit, we will replace the items without charge.
Unfortunately, we cannot refund or exchange items that are damaged following your receipt of them, or that are lost in the post on their way back to us. Please let us know if any part of your order arrives in less than satisfactory condition within 3 days of receiving the order. Email: enquiries@RockDiva.co.uk or telephone +44 (0)20 8908 4141 between 9am and 6pm, Monday to Saturday, and we will provide instructions for returning the item.
We offer this exchange policy & refund policy on all undamaged items except earrings for hygiene reasons.